Support Analyst

In this project you will be able to contact with one of the key players in banking in the EU and around the world. Thus, you will be part of a multicultural team that is spread across more than 50 countries and you will help develop solutions in one of these three areas: investments, business solutions or commercial/personal services.

We are looking for a Support Analyst to work in this project in Lisbon.

Requirements:

• Functional knowledge of instruments, such as bonds, equities, and structured products;
• Experience with Linux/Unix, SQL and PL/SQL;
  
• Knowledge of ITIL;                               
  
• Fluent in English.

Responsibilities:

• Provide functional and technical support;
• Adhere to Service Level objective target and roadmap;
• Escalate timely to the management on possible risks or issues;
• Contribute to the knowledge articles.     

We offer:

• Health insurance;
• A personalized training plan, with a budget to spend on the training and technical books you find necessary;
• Constant feedback so you can grow professionally;
• Remote onboarding process;
• Team events every semester so you can live new adventures;
  
• Culture of proximity and transparency. Your ideas and needs are heard and valued by us!