Migration Coordinator

Do you find yourself staring at the cloud often? Then you will like this project because here you will be able to develop cloud integration solutions with a focus on customer needs. You will work on projects about Cloud Adoption, Data Integration and Cloud Native Services, in a multicultural team with presence in Portugal and Germany.

We are looking for an Migration Coordinator to work in this project in Aveiro.

That’s what it’s about:

• Create, maintain, and continuously update server inventory files that are relevant to the migration;
• Plan and conduct server migration interviews with workload owners and document interview results;
• Coordinate migration downtimes with workload owners and ensure a smooth migration process by providing the collected information to the migration team;
• Coordinate with the technical lead on the end-to-end migration of workloads; 
• Maintain documentation and records of the migration process, including any issues that arise from each migration and how they were resolved;
• Manage and track migration metrics after each successful migration; 
• Accompany workload owners through the testing of migrated workloads and ensuring a successful migration;
• Communicate migration metrics and status updates to the project manager;
• Provide best-in-class support to the technical team;
• Shadowing experienced migration specialists and helping them review migration-related applications and processes;
• Consistently update the interview questionnaire with the support of the technical team.

Requirements:

• 5+ years of experience in technical support or a similar customer service-oriented environment;
• Experience in documenting technical issues in a structured manner; 
• Experience with tools such as Jira, any other ticketing system, and Excel;
• Plus, but not a must, proficiency in German .

This is you:

• At heart, you are a passionate team player who respects the opinions of your colleagues. To top it off;
• Strong service orientation Transition Manager 
• Bachelor's degree in a relevant field such as Information Technology or Business Information Technology;
• Experience in transition management, technical project management and implementation of migration projects;
• Excellent customer service and communication skills;
• Ability to work independently, reduce complexity to its essence, and get things done attitude; 
• High levels of accuracy and attention to detail with a problem-solving attitude;
• Well-organised and methodical approach to work.